That’s how you truly align your idea with customer needs

The fishbone diagram is a well-known tool to get to the root of a problem with "5x why-questions". Accordingly, it can also be used to find out whether your own idea actually meets the innermost needs of the customer. Conversely, the customer's needs can be deduced five times using "hence" to arrive at the simplest … Weiterlesen That’s how you truly align your idea with customer needs

Agile Transformation of the (IT) Operating Model

A friend of mine shared with me a short brief of lessons learned by KPMG about the agile Transformation of the (IT) Operating Model. The brief can by summarized with the figure below. However, I recommend the 12-page reading to everyone that is remotely affected by the agile transformation. KPMG (2018). Agile Transformation of the … Weiterlesen Agile Transformation of the (IT) Operating Model